Self Storage Frequently Asked Questions Monument Colorado
Do you provide storage units for both individuals and businesses?
Yes, we serve both individual customers and business customers. Please see our home page for more information on the services we provide.
Do you sell boxes and other packing supplies?
Yes, we offer a wide selection of professional-grade packing supplies, including boxes, tape, paper, bubble wrap, dish containers, wardrobes and more! If we don’t have what you need, chances are good that we can special order it for you.
How is onsite management beneficial?
Someone is here each day to help you. Just as important, most nights someone is on the property, providing yet another level of security and giving you more peace of mind.
What sizes of units do you offer, and how do I pick my size?
We offer a variety of sizes to suit your needs. Sizes range from 5x5, or 25 square feet, to 10x30, or 300 square feet. Our units are taller than others you'll find elsewhere, giving you an additional 33 percent more cubic feet of storage space. Determining the right size is easy with our Storage Unit Size Estimator and the help of our manager, who is trained to help you make the appropriate selection.
How do I move into inside units?
We have made it easy to move your belongings to inside units. We make it easy with large, 4' wide doors, to the inside 5' wide hallways, as well as an elevator to access the second floor. Further, to move around once you’re inside our facility, we offer large push carts to carry your items.
Do you use video security?
Yes, we have video surveillance that records any activity at the property 24 hours per day.
How do you control access to the facility?
We offer secured gate access, and each individual is given a unique PIN code, allowing us to monitor who enters and leaves the facility.
What is dust and climate control?
Dust and climate control are features that help protect valuable, dust or temperature-sensitive items such as art, fur, furniture and records. Our climate-controlled units remain at a temperature of between 65 and 78 degrees.
How are the rental units secured?
Your unit can be locked, and you keep the key. You can bring your own lock, or we sell locks that fit our units, and offer a variety of sizes and types of locks to meet your unique needs.
Do you offer indoor parking for autos, motorcycles, trucks, and classics?
Yes, most of our 10 x 20 through 10 x 30 drive-up sizes will meet your needs.
What is a drive-up unit?
A drive-up unit is an outside unit, located on the first floor of our site. It is accessed with large, garage-type roll doors, making it easy to load your belongings directly from your vehicle.
What's the difference between office hours and facility, or gate, hours?
The office hours are the property’s official hours of operation. During these times, our Manager is available to help you. The gate hours are the hours your unit can be accessed. Special access can be arranged, if needed, for your personal or business needs.
What kind of security do you provide on site?
We provide state-of-the-art security, including an electronic entry gate with coded access, monitored video surveillance, individual door alarms and personal locks.
What are your payment terms?
Monument Hill makes paying your bill as easy as every other aspect of your storage experience. Generally, our leases are month-to-month, but we also offer discounted long-term leases. You can choose to have your MasterCard, Visa, Discover, or American Express card charged each month or you can pay by check or cash.
Do you require that I carry insurance on my stored goods?
At Monument Hill Self Storage we take great pride in providing the best storage solution for your valuables. However, even the most secure and well-built structures can be damaged by a catastrophe. With this in mind and pursuant to our rental agreement, we ask that all of our customers provide proof of insurance while storing with us.
Do you have indoor RV Storage?
Yes, we have deluxe indoor units for RV parking that are 15 feet wide by 50 feet deep. The individual RV units have heat and electricity with a roll-up entry door measuring 12 feet wide by 14 feet tall.
What types of RV services do you offer?
We have a dump station and potable water available.