Self Storage Frequently Asked Questions Monument CO
Do you provide storage units for both individuals and businesses?
Do you sell boxes and other packing supplies?
Yes, we offer a wide selection of professional-grade packing supplies, including boxes, tape, paper, bubble wrap, dish containers, wardrobes and more! If we don’t have what you need, chances are good that we can special order it for you.
How is onsite management beneficial?
Someone is here each day to help you. Just as important, most nights someone is on the property, providing yet another level of security and giving you more peace of mind.
What sizes of units do you offer, and how do I pick my size?
We offer a variety of sizes to suit your needs. Sizes range from 5×5, or 25 square feet, to 10×30, or 300 square feet. Our units are taller than others you’ll find elsewhere, giving you an additional 33 percent more cubic feet of storage space. Determining the right size is easy with our Size Guide and the help of our manager, who is trained to help you make the appropriate selection.
How do I move into inside units?
We have made it easy to move your belongings to inside units. We make it easy with large, 4′ wide doors, to the inside 5′ wide hallways, as well as an elevator to access the second floor. Further, to move around once you’re inside our facility, we offer large push carts to carry your items.
Do you use video security?
Yes, we have video surveillance that records any activity at the property 24 hours per day.
How do you control access to the facility?
We offer secured gate access, and each individual is given a unique PIN code, allowing us to monitor who enters and leaves the facility.
What is climate control?
Climate Control is a feature that helps protect your valuable, temperature-sensitive items such as art, furniture and important records. Our climate controlled units remain a comfortable temperature year round.
How are the rental units secured?
Your unit can be locked, and you keep the key. You can bring your own lock, or we sell locks that fit our units, and offer a variety of sizes and types of locks to meet your unique needs.
Do you offer indoor parking for autos, motorcycles, trucks, and classics?
Yes, most of our 10 x 20 through 10 x 30 drive-up sizes will meet your needs.
What is a drive-up unit?
A drive-up unit is an outside unit, located on the first floor of our site. It is accessed with large, garage-type roll doors, making it easy to load your belongings directly from your vehicle.
What's the difference between office hours and facility, or gate, hours?
The office hours are the property’s official hours of operation. During these times, our Manager is available to help you. The gate hours are the hours your unit can be accessed. Special access can be arranged, if needed, for your personal or business needs.
What kind of security do you provide on site?
We provide state-of-the-art security, including an electronic entry gate with coded access, monitored video surveillance, individual door alarms and personal locks.
What are your payment terms?
Monument Hill makes paying your bill as easy as every other aspect of your storage experience. Generally, our leases are month-to-month, but we also offer discounted long-term leases. You can choose to have your MasterCard, Visa, Discover, or American Express card charged each month or you can pay by check or cash.
Do you require that I carry insurance on my stored goods?
At Monument Hill Self Storage we take great pride in providing the best storage solution for your valuables. However, even the most secure and well-built structures can be damaged by a catastrophe. With this in mind and pursuant to our rental agreement, we ask that all of our customers provide proof of insurance while storing with us.
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12 Customer Reviews
What wonderful people and a wonderful place. It is clean, easy to load and unload using the elevator. I recommend this storage facility above all others!
I have moved many many times and have never had such an accommodating experience. The first thing I noticed was the amount of security cameras and ample perimeter control of climate controlled units. To enter you must again enter your access code. Some may not like this but I respect MHSS for caring about my belongings. Second the staff is absolutely top notch; friendly, helpful and still get the job done correctly the first time. Third is the care of the facility and customers. They offer a free moving truck( nearly brand new), a utility dolly(free), moving blankets(free). Upon unloading you'll notice several hand carts which makes unloading much faster. I counted 6 but there may be more. Lastly I want to personally thank the owner and staff for an amazing facility. HIGHLY RECOMMENDED.
This location is a great place to store your stuff. Super clean facility both inside and out. Grounds are well kept. Management lives on site. As well as very professional and will to accommodate are needs with the rental of are unit.
The owner and manager are always so welcoming and friendly! You can tell it is a family business by the level of respect and kindness that they show you. Their facilities are always very clean, kept up, and secure. I’ve never felt that my belongings were in a safer storage unit!
Leah is great. Always very helpful! The facility very well maintained. Clean, easy access, heavy duty carts close by, temperature controlled. Perfect!
Leah is very friendly and easy to work with!
This place is an absolute storage dream. They've literately thought of everything, then made it nicer, then went over it with a magic fine tooth customer service comb and somehow made it even better. We've had three different spaces with them now. The indoor space is climate controlled and somehow cleaner than most 5 star restaurants. The ceilings are higher than you could stack your stuff if you were the jolly green giant. The lock sliders are new and the most tamper proof I've seen. I don't know how I will get in when I lose my lock key, that's my only concern. The outdoor drive up space doors are tall enough to to walk through on stilts if you'd like and the deep ones fit full size RV's. OH - speaking of RV's, they've also got fresh water, sewage dump and enough space to turn around an 18 wheeler (actually witnessed that today). There's a truck they offer for free upon move-in and the lady that runs the place is literately the nicest person I've dealt with during our entire move experience. Even on our initial phone call, she didn't have the size we needed right away, but she was the only one who wanted to work with us to combine a few she did have and find us a solution. (This was the THIRD storage facility we've dealt with in person and probably the 6th one we called. We've seen a thing or two, I'm not proud) Save yourself a headache and call these people first.
This is an excellent place to keep your stuff when it’s not with you. Clean, climate controlled, and safe. Leah is funny and personable.
From the moment I called Monument Hill Self Storage and talked to Leah, I was blown away by the above and beyond customer service provided by Leah and her husband Scott. Leah stayed late to get my paperwork finished and was so darn nice it made my day. In addition to the great staff, the storage area is new, clean, secure and well lit. Today I needed help moving the family wine into a climate controlled unit while my military husband was deployed. The owner, John Aronson, was amazing and personally assisted me in this endeavor. We have a total of 3 units here and I highly recommend Monument Hill Self Storage.
The best storage unit I have ever used. Clean, military friendly, wonderful people.
This is a quality company. I was treated great by these wonderful people. Their facility is extremely clean and looks wonderful. I'd recommend them to my closest friends and family.
This place is awesome and the staff (Leah) was super friendly!!!
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